Returns & Cancellations
We want you to love your purchase. If you're not satisfied, we're here to help with transparent, hassle-free policies designed for your peace of mind.
2-Day Return Window
Returns are accepted within 2 days of delivery for eligible unused and unwashed products in original condition.
8–10 Day Exchanges
In case of any verified damage or defect, we offer a free exchange processed swiftly within 8 to 10 days.
Handcrafted Heritage
Slight variations in color or texture are celebrated as natural signatures of authentic handwoven artistry.
Order Cancellations
You may cancel your order before it is shipped, provided that no customization—such as tassels, fall or edging (pico)—have been added on your request.
Processing Fee Note: If an order is cancelled, a 5% processing charge will be deducted from the Product Cost to cover administrative and payment gateway transactions.
Return Policy & Eligibility
Returns are accepted within 2 days of delivery. To maintain our high standards of hygiene and quality, please ensure your items meet the following eligibility criteria:
Original Condition
Product must be unused, unwashed, and in its original condition with all brand tags intact.
Original Packaging
Item must be securely returned in its original protective packaging and garment bags.
Customized Items
Customized or made-to-order items (e.g., tassels, edging, pico) are strictly not eligible for return.
Pre-Order Sarees
Sarees made on pre-orders are non-returnable unless they arrive with a verified manufacturing defect.
If there is any damage or defect, we will offer a free exchange upon verification. After verification, your replacement item will be exchanged within 8 - 10 days.
If a Cash on Delivery (COD) parcel is not received or refused by a customer at the door, then the advance paid for the same is non-refundable.
The Return Process
We have streamlined our return workflow into four clear steps to ensure quick turnaround and transparency:
Contact Us
Contact us at sales@sauranjali.com or call +91 123 456 7890 within 2 days of receiving your parcel.
Share Details
Please include your order number and clear photographs (if the product received is damaged, defective, or incorrect).
Ship Item Back
Once approved by our concierge team, securely pack and return the item within 7-8 working days.
Inspection & Refund
Refunds will be processed within 2–3 working days after we receive and inspect the returned item.
Shipping Costs
We cover return shipping for defective or incorrect items shipped by error.
For all other returns, the customer is responsible for return shipping charges.
Refunds & Deductions
• Refunds will be credited directly to your original payment method once inspected.
• For COD orders: If the parcel is refused at the time of delivery, the advance payment will not be refunded.
Note on Handcrafted Products
Slight variations in color or texture are natural in handwoven products. These are not considered defects and are not eligible for return.
Every weave tells a story. When you purchase from Sauranjali Fashion, you bring home a piece of authentic Indian craftsmanship woven by master looms. The minor irregularities in weave, yarn slubs, and natural dye transitions celebrate the unique human touch in every saree.
Crafted with dedication, precision, and passion by hereditary weaving communities.
Need Assistance with Your Return?
Our private concierge team is readily available to assist you with exchange verifications, return authorizations, and sizing consultations.